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Customer success

10 open positions in 2 locations

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just […]

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just to have a match of Counter-Strike with co-workers is completely understandable and appreciated. Where we assist our users and always leave them satisfied. Ka-ching! This is who we are – the Customer Success team. The team that has fun, performs, and learns together. And just to let you know – it is not all about a piece of paper with ‘Diploma’ written on it. It is about you!

Open positions in Customer success

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Customer Success Manager (French or German)

Customer Success

CyberCare

Kaunas

Customer Success Manager (French or German)

Customer Success

Kaunas

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in French or German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What Will You Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • To be located in Vilnius or Kaunas;
  • Fluent in French or German;
  • Ability to work day, evening and weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Team Lead

Customer Success

CyberCare

Vilnius

Customer Success Team Lead

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who are open minded, ambitious, and ready to lead, coach, train and motivate the team. It goes without saying – they must be capable to oversee day-to-day operations and ensure team objectives are successfully achieved.

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Leading, coaching, training and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress and provide feedback regarding employee performance;
  • Conduct monthly one on one meetings.

What We Expect

  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customers' experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work early/late shifts.
  • Fluency in Lithuanian and English.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Hybrid work model;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats.
  • Gross salary - 1818 - 2479 EUR/month! Keep in mind that we are open to discuss a different salary based on your skills and competences.

Junior Customer Success Manager (Day shift)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day shift)

Customer Success

Vilnius

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;
  • Learn how to make professional business sales.

What We Expect

  • Fluent in English;
  • Ability to work day and weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991-1239 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Junior Customer Success Manager (Night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

What We Expect

  • Fluent in English;
  • Ability to work night shifts (1am-9am);
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1239 - 1371 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Office Administrator

Customer Success

CyberCare

Vilnius

Office Administrator

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join our talented People & Culture team with the mission of making the techworld easy (for our clients and employees).
Open-mindedness, high energy and the ability to adapt to changes quickly are valued here a lot. We did pretty amazing things over the years and wow-factor is more than important for us - we want to push for more quality and that’s why we need an Office Administrator who will join our team.
Will it be challenging? Spoiler alert: yes. But we dare you to go to the impossible.

What is your day going to look like?

  • Be the first person to greet our guests and team members;
  • Organise the office layout and order stationery and equipment;
  • Help with planning in-house and off-site activities, celebrations, and conferences;
  • Accept parcels and deliveries;
  • Assist co-workers, be the focal point of messages and inquiries;
  • Partner with HR and other departments to update and maintain office policies as necessary.

Who are you as a person?

  • Go-to person, proactive approach and happy-go-lucky personality;
  • That you’re a fast learner;
  • You are a problem solver and a self-organized person;
  • Previous administrative work experience would be nice;
  • Fluent in English.

Our promise to you:

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, and team retreats;
  • Gross salary 1240 - 1400 EUR/month.

Operations Manager

Customer Success

CyberCare

Vilnius

Operations Manager

Customer Success

Vilnius

Full Time


What will you do:

  • Create and lead upsell initiatives, set sales targets, ensure needed trainings, report results to the stakeholders;
  • Plan company’s resources, control and measure efficiency targets;
  • Lead other related projects contributing to the company main goals;
  • Be actively engaged and responsible for the overall success of projects;
  • Execute business process improvements.

What we expect:

  • 3+ years of project management, sales management, operations management or similar experience;
  • Experience in team management (ideally in customer service environment);
  • Project management skills - you can easily manage your own time and priorities to meet tight deadlines;
  • Strong organizational and time management skills with the ability to set priorities and multi-task;
  • Ability to work in a fast-paced environment;
  • Sense of ownership and commitment;
  • Fluency in English.

What we offer:

  • Top-notch technologies and tools to work on world-renowned products;
  • Professional growth opportunities (training courses, books, conferences, etc.);
  • Additional health insurance that works according to your needs;
  • A professional in-house physical health coach who will help you take care of your health;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, and team retreats;
  • Gross salary starting from 3800 EUR/month.

Python Developer

Customer Success

CyberCare

Vilnius

Python Developer

Customer Success

Vilnius

Full Time

We believe in a world where the internet is without borders and accessible to all. Therefore, a huge team of professionals is building products that are used and loved globally. The journey doesn't end here. Ensuring top-notch assistance to every client across the planet is a part of our success. Real support advocates strive for your satisfaction and the best product experience possible behind the screen. Yet, why not automate a little? This is where you should step in. We are expanding our horizons and inviting a new soul to join this adventure. Python Developer, unleash your potential! You will be responsible for creating the backend infrastructure for a chatbot product. You will ensure amazing user experiences - translating high-level requirements into services, processes, required tools and participating in the decision-making to create dynamic, intuitive, and functional chatbots for customers.

What You Will Do

  • Build backend infrastructure for Artificial Intelligence product - Chatbot virtual assistant, in a kubernetes-based environment;
  • Discuss, estimate and plan key milestone deliverables with peers;
  • Conduct continuous testing, research, and evaluation of user feedback and metrics;
  • Play an active part in shaping the product, based on what's technically possible.

What We Expect

  • 2+ years of experience building backend systems with Python;
  • Understanding of CI/CD, design patterns and clean code;
  • Previous experience in building highly scalable, secure and reliable systems from the ground up;
  • Knowledge of SQL, Docker, Kubernetes, messaging queues, key-value stores, logging and monitoring solutions;
  • Experience with chatbots, NLP, ML is a big plus; 
  • Experience with automation and integration with third-party apps.

What We Offer

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
  • Health benefits. Private health insurance, online workouts, consultations, programs to improve mental health to feel and be your best;
  • Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary - 3140 - 5950 EUR/month. Keep in mind that we are open to discuss salary based on your skills and competencies.

Senior Team Lead

Customer Success

CyberCare

Vilnius

Senior Team Lead

Customer Success

Vilnius

Full Time

Reporting to Operations Manager you will be leading a team of Team Leads. Your goals will be delivering top quality support, maintaining efficient processes and constantly increasing business value. You will be the main contact between product & support and mediator between expectations & delivery.

What will you do?

  • Lead, coach and motivate your team of ambitious Team Leads;
  • Ensure and deliver operational goals;
  • Work on and lead process changes to improve our efficiency, quality and business value;
  • Ensure the communication of results to internal and external stakeholders.

What we expect

  • 3+ years in team management (ideally in a customer service environment);
  • Previous experience in leading or participating in large-scope projects;
  • Great communication, leadership & change management capabilities;
  • Ability to work in a fast-paced environment;
  • Sense of ownership and commitment;
  • Fluency in English.

What We Offer?

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats;
  • Gross salary starting from 2800 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Talent Acquisition Lead

Customer Success

CyberCare

Vilnius

Talent Acquisition Lead

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented Talent Acquisition team in the mission of making the techworld easy (for our clients and employees). Open-mindedness, high energy and the ability to adapt to changes quickly are valued here a lot. So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What will you do?

  • Be responsible for a growing team of talent acquisition and help your people to skyrocket;
  • Cooperate with Hiring Managers to understand the hiring needs;
  • Always think of new ideas to create and improve our sourcing and recruitment strategies;
  • Suggest new ideas to create innovative sourcing & recruitment strategies;
  • Always keep Employer Branding initiatives in mind and implement them together with the Communications and Marketing team;
  • Develop friendships and maintain a strong network of contacts, where our future talents can be found (universities, youngsters, meme collector clubs, etc.);
  • Identify and attract top-colleagues who will help with our main mission - making techworld easy. In big numbers!

What we expect?

  • That you’ve been in a recruiters shoes for some time;
  • That you worked with high volume hiring needs. We keep growing!;
  • Experience in leading a team;
  • A talent whisperer, who is always ready to jump in and adjust to the market changes, by being in front of the recruitment trends especially for generation z;
  • You are highly organized person. We like data and enjoy keeping the track;
  • Very good English skills. Our internal comms language is one!;
  • Team player with a can-do attitude and thirst for knowledge;
  • Passion for recruitment.

What We Offer?

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats.
  • Gross salary starting 2800-4130 EUR/month. Keep in mind that we are open to discuss salary based on your skills and competences.
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