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Customer success

5 open positions in 2 locations

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just […]

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just to have a match of Counter-Strike with co-workers is completely understandable and appreciated. Where we assist our users and always leave them satisfied. Ka-ching! This is who we are – the Customer Success team. The team that has fun, performs, and learns together. And just to let you know – it is not all about a piece of paper with ‘Diploma’ written on it. It is about you!

Open positions in Customer success

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Community & Events Manager

Customer Success

CyberCare

Vilnius

Community & Events Manager

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you.
So why not join our talented People & Culture team with the mission of making the techworld easy (for our clients and employees).
Open-mindedness, high energy and the ability to adapt to changes quickly are valued here a lot. We did pretty amazing things over the years and the wow-factor is more than important for us - we want to push for more quality and that’s why we need Community & Events Manager who will join our team.
Will it be challenging? Spoiler alert: yes. But we dare you to go to the impossible.

What Will You Do:

  • Create a Wow experience for our people. From unforgettable events and celebrations to outstanding merch and creative presents for our colleagues;
  • Be the key person bringing insights and ideas on how to improve our culture and experience;
  • Manage the process of events organization from A to Z (i.e. picking the venue, negotiating with suppliers, setting timelines and budgets);
  • Build event calendar (roadmap) and execute according to it;Create workflow for all major tasks (e.g. event communication, designing, advertising);
  • Attend events and act as the key person to ensure success;
  • If needed, moderate and host our events.

What We Expect:

  • 1+ years experience in managing and coordinating events;
  • Project management skills - you can easily manage your own time and priorities to meet tight deadlines;
  • Maintain composure under pressure in a fast-paced environment;
  • Public speaking skills - you’re not afraid of an audience;
  • You’re a great communicator, both verbally and in writing;
  • Creativity in crafting solutions;
  • Fluency in English;
  • Taking ownership and initiative sounds amazing to you.

What We Offer:

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, and team retreats;
  • Gross salary 1500 - 2100 EUR/month.

Customer Success Manager (French or German)

Customer Success

CyberCare

Kaunas

Customer Success Manager (French or German)

Customer Success

Kaunas

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in French or German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What Will You Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in French or German;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Team Lead

Customer Success

CyberCare

Vilnius

Customer Success Team Lead

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who are open minded, ambitious, and ready to lead, coach, train and motivate the team. It goes without saying – they must be capable to oversee day-to-day operations and ensure team objectives are successfully achieved.

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Leading, coaching, training and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress and provide feedback regarding employee performance;
  • Conduct monthly one on one meetings.

What We Expect

  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customers' experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work early/late shifts.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats.
  • Gross salary - 1652-2140 EUR/month! Keep in mind that we are open to discuss a different salary based on your skills and competences.

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991-1239 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Junior Customer Success Manager (Night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

What We Expect

  • Fluent in English;
  • Ability to work night shifts (1am-9am);
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1239 - 1371 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online
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