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Customer success

11 open positions in 2 locations

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just […]

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just to have a match of Counter-Strike with co-workers is completely understandable and appreciated. Where we assist our users and always leave them satisfied. Ka-ching! This is who we are – the Customer Success team. The team that has fun, performs, and learns together. And just to let you know – it is not all about a piece of paper with ‘Diploma’ written on it. It is about you!

Open positions in Customer success

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Customer Success Manager (French)

Customer Success

CyberCare

Vilnius

Customer Success Manager (French)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in French;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross salary 1074-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Manager (German)

Customer Success

CyberCare

Vilnius

Customer Success Manager (German)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What Will You Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in German;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Manager (German)

Customer Success

CyberCare

Kaunas

Customer Success Manager (German)

Customer Success

Kaunas

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What Will You Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in German;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Development lead (Python)

Customer Success

CyberCare

Vilnius

Development lead (Python)

Customer Success

Vilnius

Full Time

We believe in a world where the internet is without borders and accessible to all. Therefore, a huge team of professionals is building products that are used and loved globally. The journey doesn't end here. Ensuring top-notch assistance to every client across the planet is a part of our success. Real support advocates strive for your satisfaction and the best product experience possible behind the screen. Yet, why not automate a little? This is where you should step in. We are expanding our horizons and inviting a new soul to join this adventure. Development lead, unleash your potential! You will be responsible for creating the backend infrastructure for a chatbot product. You will ensure amazing user experiences - translating high-level requirements into services, processes, required tools and participate in the decision making to create dynamic, intuitive, and functional chatbots for customers.

What will you do:

  • Build backend infrastructure for Artificial Intelligence product - Chatbot virtual assistant, in a kubernetes-based environment;
  • Introduce tools and create development processes;
  • Set development guidelines, best practices, and standards for other team members to follow;
  • Discuss, estimate and plan key milestone deliverables with peers;
  • Conduct continuous testing, research, and evaluation of user feedback and metrics;
  • Play an active part in shaping the product, based on what's technically possible.

What we expect:

  • 3+ years of experience building backend systems with Python;
  • Understanding of CI/CD, design patterns and clean code;
  • Previous experience in building highly scalable, secure and reliable systems from the ground up;
  • Knowledge of SQL, Docker, Kubernetes, messaging queues, key-value stores, logging and monitoring solutions;
  • Experience with chatbots, NLP, ML is a big plus; 
  • Experience with automation and integration with third-party apps.

What we offer:

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
  • Health benefits. Private health insurance, online workouts, consultations, programs to improve mental health to feel and be your best;
  • Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary - 2950-4950 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross base salary starting 826-1075 EUR/month (additional bonuses, programmes and salary reviews 2/ year makes this number shift quite fast to say at least).
  • Recruitment process online

Junior IT Customer Success Manager (Day, evening or night shifts)

Customer Success

CyberCare

Vilnius

Junior IT Customer Success Manager (Day, evening or night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross base salary starting 826-1075 EUR/month (additional bonuses, programmes and salary reviews 2/ year makes this number shift quite fast to say at least).
  • Recruitment process online

Marketing Project Specialist

Customer Success

CyberCare

Vilnius

Marketing Project Specialist

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you.
So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for people who are open-minded and able to quickly adapt to changes. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply!

What will you do?

  • Using social media marketing tools to create and maintain CC brand;
  • Creating visual content, including posts, video, images for use on social media and internally;
  • Build community of and for young talents (universities and other target audiences);
  • Taking care of sponsored content and plan strategy according to the budget (Facebook Ads and others);
  • Keeping track of data and analyzing the performance of social media campaigns/ website;
  • Researching social media trends (IG, Tik Tok and others).

What we expect?

  • Experience in executing different social media and employer brand strategies;
  • Proven experience in working with IG, LinkedIn and Facebook;
  • Excellent written English communication skills;
  • Great time management skills and sense of ownership;
  • Proven ability to make complex ideas accessible;
  • Creativity in a visual and written communication;
  • Affinity for tailoring messages to different types of audiences;
  • Good understanding of the social web, including blogs, forums, social networks, microblogs, ratings and reviews;
  • Have a basic understanding of Google Analytics;
  • Knowledge of Photoshop or other design tools.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else;
  • Gross base salary starting 1300-1900 EUR/month.

System Administrator / Dev-ops Engineer

Customer Success

CyberCare

Vilnius

System Administrator / Dev-ops Engineer

Customer Success

Vilnius

Full Time

We believe in a world where the internet is without borders and accessible to all. Therefore, a huge team of professionals is building products that are used and loved globally. The journey doesn't end here. Ensuring top-notch assistance to every client across the planet is a part of our success. Real support advocates strive for your satisfaction and the best product experience possible behind the screen. Yet, why not automate a little? This is where you should step in. We are expanding our horizons and inviting a new soul to join this adventure. System administrator, unleash your potential! You will be responsible for availability, security and scalability of the infrastructure for a chatbot product. You will facilitate development as a whole by providing all the necessary tooling and management of various development tools and participate in the decision making to create dynamic, intuitive, and functional chatbots for customers.

What will you do:

  • Define, create and maintain multiple kubernetes-based development and production environments for an Artificial Intelligence product - Chatbot virtual assistant;
  • Ensure security, scalability and availability of our infrastructure;
  • Maintain system performance by introducing and performing system monitoring and analysis, performance tuning, troubleshooting, system hardware, software, and operating system issues;
  • Play an active part in shaping the product, based on what's technically possible.

What we expect:

  • Minimum of 2 years in the engineering and operations of information technologies;
  • Professional experience in a Linux servers administration role supporting multiple platforms;
  • Kubernetes management experience is a big plus;
  • Bash scripting, programming skills. You’re no stranger to process automation;
  • Extra attention to security;
  • Excellent problem-solving skills.

What we offer:

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
  • Health benefits. Private health insurance, online workouts, consultations, programs to improve mental health to feel and be your best;
  • Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary - 3300-4400 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Talent Acquisition Lead

Customer Success

CyberCare

Vilnius

Talent Acquisition Lead

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy? We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What will you do?

  • Be responsible for a growing team of talent acquisition and help your people to skyrocket;
  • Always think of new ideas to create and improve our sourcing and recruitment strategies;
  • Suggest new ideas to create innovative sourcing & recruitment strategies;
  • Always keep Employer Branding initiatives in mind and implement them together with the Communications and Marketing team;
  • Develop friendships and maintain a strong network of contacts, where our future talents can be found (universities, youngsters, meme collector clubs, etc.);
  • Identify and attract top-colleagues who will help with our main mission - making techworld easy. In big numbers!

What we expect?

  • That you’ve been in a recruiters shoes for some time;
  • That you worked with high volume hiring needs. We keep growing!;
  • Experience in leading a team;
  • A talent whisperer, who is always ready to jump in and adjust to the market changes, by being in front of the recruitment trends especially for generation z;
  • You are highly organized person. We like data and enjoy keeping the track;
  • Very good English skills. Our internal comms language is one!;
  • Team player with a can-do attitude and thirst for knowledge;
  • Passion for recruitment.

What We Offer?

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross salary starting 2250-3150 EUR/month. Keep in mind that we are open to discuss salary based on your skills and competences.

Talent Sourcer

Customer Success

CyberCare

Vilnius

Talent Sourcer

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you.
So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for people who are open-minded and able to quickly adapt to changes. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply!

What is your day going to look like?

  • Build excellent candidate experience during the recruitment process;
  • Source and screen candidates from different channels: job board searches, referrals, and other sources;
  • Interact with potential candidates on social media and professional networks;
  • Organize interviews;
  • Maintain our databases and job ads;
  • Build talent pipelines for future hiring needs;
  • Promote our employer brand online and offline.

Who are you as a person?

  • Motivation to work in the HR field;
  • Interest in recruitment;
  • Highly organized and tech-savvy personality;
  • Positive and can-do attitude;
  • Eagerness to try new things and think outside-the-box;
  • Fluency in English;
  • Ability to work full-time.

Our promise to you

  • Great conditions for work - flexible hours, separate workspaces for teams;
  • Professional growth opportunities (training courses of your choice, books, global conferences, business trips, etc.);
  • Private health insurance, in-house physical health coach, programs to improve mental health  - all to feel and be your best;
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats like nobody else;
  • Top-notch technologies and tools to work on world-renowned products;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Gross salary 1250-1500 Eur

Team Leader

Customer Success

CyberCare

Vilnius

Team Leader

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Leading, coaching, training and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress and provide feedback regarding employee performance;
  • Conduct monthly one on one meetings.

What We Expect

  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customers' experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work early/late shifts.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats & workation trips like nobody else.
  • Gross salary - 1652-2140 EUR/month! Keep in mind that we are open to discuss a different salary based on your skills and competences.
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