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Customer success

7 open positions in 1 location

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just […]

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just to have a match of Counter-Strike with co-workers is completely understandable and appreciated. Where we assist our users and always leave them satisfied. Ka-ching! This is who we are – the Customer Success team. The team that has fun, performs, and learns together. And just to let you know – it is not all about a piece of paper with ‘Diploma’ written on it. It is about you!

Open positions in Customer success

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Customer Success Manager (French)

Customer Success

Customer Success (All)

Vilnius

Customer Success Manager (French)

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in French. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in French;
  • Eager to learn and grow;
  • Ability to work day / evening / night shifts;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being helpful not only to our clients, but also to others.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts);
  • Professional growth opportunities - professionally and as a part of the team which is on a path of conquering the world. Everyone says it, but we mean it!
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else.
  • Gross salary 1074 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Manager (German)

Customer Success

Customer Success (All)

Vilnius

Customer Success Manager (German)

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What Will You Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in German;
  • Eager to learn and grow;
  • Ability to work day/ evening/ night shifts;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being helpful not only to our clients, but also to others.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts);
  • Professional growth opportunities - professionally and as a part of the team which is on a path of conquering the world. Everyone says it, but we mean it!
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else.
  • Gross salary 1074 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Junior Customer Success Manager (Day/evening/night/weekend shifts)

Customer Success

Customer Success (All)

Vilnius

Junior Customer Success Manager (Day/evening/night/weekend shifts)

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

What We Expect

  • Fluent in English;
  • Ability to work day / evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being helpful not only to our clients, but also to others.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts);
  • Professional growth opportunities - professionally and as a part of the team which is on a path of conquering the world. Everyone says it, but we mean it!
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else.
  • Gross salary 745 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Junior IT Customer Success Manager (Day/evening/night/weekend shifts)

Customer Success

Customer Success (All)

Vilnius

Junior IT Customer Success Manager (Day/evening/night/weekend shifts)

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply!

What You Will Do

  • Communicate with customers via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day / evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being helpful not only to our clients, but also to others.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts);
  • Professional growth opportunities - professionally and as a part of the team which is on a path of conquering the world. Everyone says it, but we mean it!
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else.
  • Gross salary 745 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Learning and Development Lead

Customer Success

Customer Success (All)

Vilnius

Learning and Development Lead

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you.
So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for leaders who are open-minded and able to quickly adapt to changes. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply!

What You Will Do:

  • Build & implement efficient learning and development strategy for our Customer Success Managers;
  • Lead, develop and set direction for the team of Training Specialists;
  • Assure flawless onboarding program for our new joiners;
  • Create effective measurement system for training quality;
  • Maintain close relationship with HR, Team Leads, Operations and Learning & Development Teams to gather feedback and understand training needs;
  • Create and execute learning strategies and programs for Customer Success Department;
  • Deploy different kinds of learning methods;
  • Shape big-picture views of how to assess, iterate, and improve the training experience.

What We Expect:

  • 2+ years of experience in talent development, organizational development, people learning, human resources or other related people field;
  • Experience in developing and owning learning processes;
  • Knowledge of effective learning and development methods;
  • Ability to understand the strategic impact of learning projects across the business;
  • Critical and creative thinking i.e. ability to think objectively to analyze a problem, and ability to proactively anticipate challenges to transform problems into opportunities;
  • Fluency in English, both verbal and written.

What We Offer

  • Great conditions for work - flexible hours, separate workspaces for teams;
  • Professional growth opportunities (training courses of your choice, books, global conferences, business trips, etc.);
  • Top-notch technologies and tools to work on world-renowned products;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Always fully stocked kitchen to fuel your productivity;
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else;
  • Gross salary starting at 2200 EUR/month! The final offer will be based on your competence and experience!

Python Developer

Customer Success

Customer Success (All)

Vilnius

Python Developer

Customer Success

Vilnius

Full Time

We believe in a world where the internet is without borders and accessible to all. Therefore, a huge team of professionals is building products that are used and loved globally. The journey doesn't end here. Ensuring top-notch assistance to every client across the planet is a part of our success. Real support advocates strive for your satisfaction and the best product experience possible behind the screen. Yet, why not automate a little? This is where you should step in. We are expanding our horizons and inviting a new soul to join this adventure. Python Developer (or Chatbot developer), unleash your potential! You will create amazing user experiences - translating high-level requirements into interaction flows, creating dynamic, intuitive, and functional chatbots for customers. In this role, you will work with support agents, content managers, engineers, and product teams to deliver consistent user experiences through various touchpoints with our customers.

What You Will Do

  • Develop chatbot user stories, user flows, process flows;
  • Conduct continuous testing, research, and evaluation of user feedback and metrics;
  • Discuss, estimate and plan key milestone deliverables with peers;
  • Set development guidelines, best practices, and standards;
  • Stay up-to-date with the latest chatbot trends, techniques, and technologies.

What We Expect

  • 1+ years of experience working with Python. Java, PHP, Go lang experience is preferred;
  • 1+ years of experience with data analysis and management with SQL;
  • Strong experience with automation and integration with third-party apps;
  • Proficient understanding of software development tools such as Git and Gitlab;
  • Experience in an Agile environment using Scrum;
  • Willingness to learn and ability to learn;
  • Experience with chatbots, NLP, ML is a big plus.

What We Offer

  • Great conditions for work - flexible hours, separate workspaces for teams;
  • Professional growth opportunities (training courses of your choice, books, global conferences, business trips, etc.);
  • Top-notch technologies and tools to work on world-renowned products;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Always fully stocked kitchen to fuel your productivity;
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else;
  • Gross salary starting at 1800 EUR/month! The final offer will be based on your competence and experience!

Team Leader

Customer Success

Customer Success (All)

Vilnius

Team Leader

Customer Success

Vilnius

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you.
So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for leaders who are open-minded and able to quickly adapt to changes. This is a great opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply!

What You Will Do

  • Leading, coaching, training and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress and provide feedback regarding employee performance;
  • Conduct monthly one on one meetings.

What We Expect

  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customers' experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work early/late shifts.

What We Offer

  • Great conditions for work - flexible hours, separate workspaces for teams, no unnecessary distractions;
  • Top-notch technologies and tools to work on world-renowned products;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Professional in-house physiotherapist who will help you take care of your health;
  • Always fully stocked kitchen to fuel your productivity;
  • Professional growth opportunities (training courses of your choice, books, global conferences, business trips, etc.);
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else;
  • Gross salary - 1652 EUR/month + bonuses! Keep in mind that we are open to discuss a different salary based on your skills and competences.
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