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Customer success

12 open positions in 3 locations

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just […]

Have you ever dreamt of working in an IT company? Where your colleagues will always get your 9gag jokes. Where staying late at work just to have a match of Counter-Strike with co-workers is completely understandable and appreciated. Where we assist our users and always leave them satisfied. Ka-ching! This is who we are – the Customer Success team. The team that has fun, performs, and learns together. And just to let you know – it is not all about a piece of paper with ‘Diploma’ written on it. It is about you!

Open positions in Customer success

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Customer Success Manager (French or German)

Customer Success

CyberCare

Kaunas

Customer Success Manager (French or German)

Customer Success

Kaunas

Full Time

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things?

We’re looking for someone who loves to chat and is fluent in French or German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! 

What Will You Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in French or German;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Manager (French)

Customer Success

CyberCare

Vilnius

Customer Success Manager (French)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What Will You Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in French;
  • Ability to work day, evening, and weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Manager (German)

Customer Success

CyberCare

Vilnius

Customer Success Manager (German)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in German;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Customer Success Team Lead

Customer Success

CyberCare

Vilnius

Customer Success Team Lead

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who are open minded, ambitious, and ready to lead, coach, train and motivate the team. It goes without saying – they must be capable to oversee day-to-day operations and ensure team objectives are successfully achieved.

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Leading, coaching, training and motivating your team;
  • Oversee day-to-day operations;
  • Ensure team objectives are successfully achieved;
  • Review, monitor progress and provide feedback regarding employee performance;
  • Conduct monthly one on one meetings.

What We Expect

  • Experience in leading a team;
  • Expertise in supporting customers and building a flawless customers' experience;
  • Leading by example;
  • Great communication, leadership & change management capabilities;
  • Proactivity & doer's mindset;
  • Flexibility to work early/late shifts.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Hybrid work model;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats.
  • Gross salary - 1818 - 2479 EUR/month! Keep in mind that we are open to discuss a different salary based on your skills and competences.

Junior Customer Success Manager

Customer Success

CyberCare

Lviv

Junior Customer Success Manager

Customer Success

Lviv

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy? We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the CyberCarer is expected!

What You Will Do

  • Communicate and provide world-class customer service via chat and email for the company products on Mac, Windows, iOS, and Android. No phone calls over here!
  • Ensure excellent customer journey;
  • Handle and resolve customers’ queries & provide reliable information that are related to our software;
  • Troubleshoot software-related issues;
  • Provide fast feedback about the software issues;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;
  • Assist with billing requests.

What We Expect

  • Fluent in English;
  • Experience in maintaining Windows/MacOS;
  • Experience in application troubleshooting, tech support and multi-tasking skills;
  • Ability to work day / evening / weekend shifts;
  • Eager to learn and adapt fast;
  • High level of customer-centricity;
  • Stress tolerance and decision-making;
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other;
  • Driven and motivated mindset;
  • Proactiveness;
  • Ability to work on-site.

What We Offer

  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Competitive salary and bonuses;
  • Professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats;
  • Net salary 600 - 750$ /month (additional bonuses and salary reviews twice a year makes this number shift quite fast to say the least).

Junior Customer Success Manager (Day shift)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day shift)

Customer Success

Vilnius

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;
  • Learn how to make professional business sales.

What We Expect

  • Fluent in English;
  • Ability to work day and weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).

Junior Customer Success Manager (Day shift)

Customer Success

CyberCare

Kaunas

Junior Customer Success Manager (Day shift)

Customer Success

Kaunas

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;
  • Learn how to make professional business sales.

What We Expect

  • Fluent in English;
  • Ability to work day and weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991-1239 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Day, evening or night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991-1239 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Junior Customer Success Manager (Night shifts)

Customer Success

CyberCare

Kaunas

Junior Customer Success Manager (Night shifts)

Customer Success

Kaunas

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;
  • Learn how to make professional business sales.

What We Expect

  • Fluent in English;
  • Ability to work night shifts (1am-9am);
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: chill zone, table tennis, foosball, air hockey, ps4, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1239 - 1371 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).

Junior Customer Success Manager (Night shifts)

Customer Success

CyberCare

Vilnius

Junior Customer Success Manager (Night shifts)

Customer Success

Vilnius

Full Time

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy?

We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products!

So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here! 
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

What We Expect

  • Fluent in English;
  • Ability to work night shifts (1am-9am);
  • Eager to learn and grow;
  • Empathy and understanding - basically showing clients how important they are!
  • Helpful personality - we want our team to practice what we preach - being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work - flexible work schedule and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1239 - 1371 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).
  • Recruitment process online

Operations Manager

Customer Success

CyberCare

Vilnius

Operations Manager

Customer Success

Vilnius

Full Time


What will you do:

  • Create and lead upsell initiatives, set sales targets, ensure needed trainings, report results to the stakeholders;
  • Plan company’s resources, control and measure efficiency targets;
  • Lead other related projects contributing to the company main goals;
  • Be actively engaged and responsible for the overall success of projects;
  • Execute business process improvements.

What we expect:

  • 3+ years of project management, sales management, operations management or similar experience;
  • Experience in team management (ideally in customer service environment);
  • Project management skills - you can easily manage your own time and priorities to meet tight deadlines;
  • Strong organizational and time management skills with the ability to set priorities and multi-task;
  • Ability to work in a fast-paced environment;
  • Sense of ownership and commitment;
  • Fluency in English.

What we offer:

  • Top-notch technologies and tools to work on world-renowned products;
  • Professional growth opportunities (training courses, books, conferences, etc.);
  • Additional health insurance that works according to your needs;
  • A professional in-house physical health coach who will help you take care of your health;
  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, and team retreats;
  • Gross salary starting from 3800 EUR/month.

Python Developer

Customer Success

CyberCare

Vilnius

Python Developer

Customer Success

Vilnius

Full Time

We believe in a world where the internet is without borders and accessible to all. Therefore, a huge team of professionals is building products that are used and loved globally. The journey doesn't end here. Ensuring top-notch assistance to every client across the planet is a part of our success. Real support advocates strive for your satisfaction and the best product experience possible behind the screen. Yet, why not automate a little? This is where you should step in. We are expanding our horizons and inviting a new soul to join this adventure. Python Developer, unleash your potential! You will be responsible for creating the backend infrastructure for a chatbot product. You will ensure amazing user experiences - translating high-level requirements into services, processes, required tools and participating in the decision-making to create dynamic, intuitive, and functional chatbots for customers.

What You Will Do

  • Build backend infrastructure for Artificial Intelligence product - Chatbot virtual assistant, in a kubernetes-based environment;
  • Discuss, estimate and plan key milestone deliverables with peers;
  • Conduct continuous testing, research, and evaluation of user feedback and metrics;
  • Play an active part in shaping the product, based on what's technically possible.

What We Expect

  • 2+ years of experience building backend systems with Python;
  • Understanding of CI/CD, design patterns and clean code;
  • Previous experience in building highly scalable, secure and reliable systems from the ground up;
  • Knowledge of SQL, Docker, Kubernetes, messaging queues, key-value stores, logging and monitoring solutions;
  • Experience with chatbots, NLP, ML is a big plus; 
  • Experience with automation and integration with third-party apps.

What We Offer

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
  • Health benefits. Private health insurance, online workouts, consultations, programs to improve mental health to feel and be your best;
  • Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Gross salary - 1650-4450 EUR/month. Keep in mind that we are open to discuss salary based on your skills and competencies.
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